SaaS Sales
Customer Success Manager
Retention and expansion in subscription businesses, where the renewal is worth considerably more than the original sale.
We recruit this role continuously for clients across our network, so there is no closing date. Send us your CV and a specialist who covers this market will come back to you.
What the role involves
- Owning retention and expansion across a portfolio of accounts
- Driving adoption so the renewal conversation is straightforward
- Identifying expansion opportunities and working them with sales
- Representing the customer's reality back into product
What we look for
- Retention and expansion numbers you can evidence
- Experience of accounts comparable in size and complexity
- Genuine comfort with a commercial target, not only a relationship one
- Ability to hold a difficult conversation before a renewal, not after
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